Run the post, your addresses and every location from one place.
Your buildings carry your brand. Save your front desk time and protect your reputation: Whoeverly keeps the post moving, keeps an eye on who uses your address and shows head office what’s happening across every location.
Your team spends less time on admin, and your address keeps the reputation you’ve built.
And to help you find the next opportunity on your doorstep, there’s Grow.
Good morning, Sam
4 locations · today
14
Awaiting information
6
Ready for review
41
Mail waiting for action
9
Reviews due this month
- Northgate House63183 to review
- Wharf Studios409On track
- Linden Works3211Mail on hold
- Quayside Point113On track
Post tray, sticky notes and a good memory?
Mail handling often runs on whoever is on the desk that day. It works, until someone is off sick or a customer’s instructions change.
The old way
The Whoeverly way
- Letter for Northwind LabsScanned and sent · customer notified
- Parcel for Copperfield StudioHeld at reception for collectionAwaiting pickup
- Letter for Altitude HoldingsAccount closed · return to senderCheck
- Handling instructionsUp to date for every active customer
The Mail add-on keeps each customer’s instructions next to every item, so whoever is on the desk knows what to do.
From the post tray to the right next step.
- 1
Record it
Log the item and relevant details, with a photograph or reference where needed. - 2
Match it
Identify the customer or permitted recipient. Route uncertain matches for confirmation rather than leaving staff to guess. - 3
Act on it
Notify, hold, prepare for collection, forward or return according to the customer’s service and your instructions. - 4
Keep the record
Track handling actions, staff involvement and the final outcome.
The customer cancelled. The post didn’t get the memo.
Mail handling needs to reflect the customer’s current status. Bring cancellations, suspensions, holds and unresolved issues into view before an item is released or forwarded.
Clear instructions for busy people.
Centre teams need to get the job done, often while answering a phone and greeting someone at reception. Give them a practical next step and a straightforward escalation route when something does not look right.
Your address. Know who’s using it.
Address Health compares relevant company records with your customer information, helping you spot address use that needs a closer look.
Former customers and unfamiliar registrations
A cancelled subscription does not tell you whether a company has updated its registered address. Keep track of former customers who still use it, with the correspondence available when you need to follow up.
An unfamiliar registration may have an explanation. Potential issues are flagged for review, with records that help you investigate and decide what to do next.
Part of Protect
212
Companies at this address
3
Former customers still listed
1
Not recognised
- Greenleaf Consulting LtdCurrent customerMatched
- Moss & Rowe LtdCurrent customerMatched
- Bluebell Interiors LtdCancelled in March · still registered hereFollow up
- Quill & Ink Media LtdCancelled in January · letter sent 2 MayAwaiting reply
- Sundial Trading LtdNot in your customer recordsInvestigate
Scale the business. Not the spreadsheet collection.
See where work is building up across your locations. Open the outstanding cases to find out what’s holding them up and who needs to act.
Set common expectations for evidence, approval and escalation while allowing appropriate differences in location services. Give local teams the information they need, with sensitive compliance records restricted appropriately.
New locations should inherit a process. You shouldn’t have to rewrite the instructions for each one.
Part of Protect · multi-location reporting with Enterprise
- ManchesterOwner: Priya9 open cases3 reviews dueBuilding up
- LeedsOwner: Tom4 open cases1 review dueOn track
- BirminghamOwner: Ellie7 open cases4 reviews dueOverdue reviews
- BristolOwner: Dan2 open cases0 reviews dueOn track
- GlasgowOwner: Head office5 open cases2 reviews dueCentral review
Open Birmingham’s overdue reviews
Who’s growing around you?
Find out which businesses are forming near your centres and how the local picture is changing, then build those customer relationships directly.
Finding new customers is what Grow is for, with the market overview, prospects, the local competition and outreach tools. Add it to Protect whenever you’re ready.
Part of Grow
New companies within 3 miles
Last 90 days · example area
505
Within 5 miles of Northgate House
+12%
Compared with the 90 days before
- Professional services142
- Online retail118
- Construction96
- Tech and digital88
- Health and wellbeing61
Worth a closer look: construction is growing locally but makes up 3% of your customers. Could your offer be useful to them?