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Whoeverly

Onboard and verify customers without the chasing.

Growing your customer base should not mean growing a second business dedicated to chasing documents.

Get new customers active sooner. Whoeverly coordinates customer information, checks, risk reviews and approvals, and gives your team training they can use in the middle of a working day.

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Awaiting information2

  • Harbour & Finch Ltd

    Director ID still needed · reminder sent today

    Customer

  • Pebble Lane Design

    Proof of address requested

    Customer

Ready for review2

  • Northwind Labs Ltd

    All documents received

    Priya, Manchester

  • Copperfield Studio

    Possible match to check

    Priya, Manchester

Referred to compliance1

  • Altitude Holdings Ltd

    More information requested by reviewer

    Compliance team

Approved for activation2

  • Greenleaf Consulting

    Approved · ready to activate

    Leeds team

  • Moss & Rowe Ltd

    Activated this morning

    Leeds team

New applicationID and company checks complete
Training completedCertificate added to record

Still chasing documents by email?

Every new customer starts with a handful of documents. Too often they arrive in pieces, across several inboxes, with someone keeping track in their head.

The old way

New customerIs a bank statement OK, or do you need a utility bill?
Centre manager, BristolDid anyone get the director’s ID for Pebble Lane?
New customerAttached again, in case the first one didn’t come through
You, 6.40pmJust following up on my email from Tuesday

The Whoeverly way

  • Director IDReceived on Monday
  • Proof of addressReminder sent automaticallyWaiting
  • Company detailsAdded from the application form
  • Ready for reviewAs soon as the last document arrivesNext

Whoeverly keeps every application in one place, with reminders that go out without anyone having to remember them.

Less “just following up”. More progress.

Protect gives each customer a clear path from application to activation.

Give customers a clear route to provide the information you need. Reminders can handle the chasing, while staff can see when a case is ready for review.

Part of Protect

A small team working together at a long shared table in a bright workspace

Know the business. Understand the people behind it.

Connect business details with the relevant directors, owners and representatives. Use available registry information to support the process, with evidence and discrepancies available for review.

Know who’s joining your space.

For desk and office members, vetting isn’t required by the Money Laundering Regulations. It’s how you protect your community and your reputation, so you choose proportionate checks that suit your space.

Virtual office and business address customers are different: the Money Laundering Regulations require customer due diligence before you start.

Activate when the requirements are met.

Keep service readiness visible. An order or payment should not leave your centre team guessing whether a customer is approved.

Your next action should be obvious.

  • Awaiting information
  • Ready for review
  • Referred to compliance
  • Approved for activation

Clear statuses and assigned tasks help your centre teams and compliance colleagues work from the same picture.

Less jargon. More “I know what to do.”

Practical training for the jobs people actually do, with role-based paths, certificates and a clear record of progress across every location.

The introductory courses are free for anyone in Learn. Protect adds team tracking, records and training built around your own operation.

Part of Protect

Explore team training

18

Team members

12

Completed

3

Need a reminder

  • Priya ShahCentre manager, ManchesterCertificate v2.1
    100%
  • Tom OkaforFront of house, LeedsDue in 5 days
    70%
  • Ellie MarshMail team, BirminghamIn progress
    35%
  • Dan PriceNew starter, BristolNot started
    0%

Questions you might have

Does a successful identity check automatically approve the customer?
The workflow considers the wider customer file and required approvals. An individual check is one input into the decision.
Can an MLRO review cases?
Yes. Role-based compliance review and escalation are built in, including recorded decisions and supporting evidence.
Do we have to vet coworking and office members?
Not under the Money Laundering Regulations, as long as they don’t use your address. Many operators choose proportionate checks anyway, to protect their community and their reputation, and Protect lets you decide what that looks like. Virtual office and business address services are different: providing a business address makes you a trust or company service provider, and customer due diligence is required.

Stop spending so much time chasing the next document.

Book a discovery callSee our plans